1. Why should I use an outsourced URL monitoring product?

Observepoint was founded for the sole purpose of providing the best web services monitoring solution. Having a third party objective view of any url enables you to; (a) increase synergy of departments, (b) save developer time, (c) devote developer time to the core nature of your business, increasing revenue, (d) provide checks and balances for your technology.

2. When I utilize Observepoint realtime URL and pixel monitoring what am I getting? What are the deliverables?

You receive real time reporting and alerts of individualized URL performance including; (a) real time easy to view charts and graphs, (b) URL uptime from 5 separate tracking locations world wide, (c) accurate speed of page loading, (d) tracking pixel monitoring, (e) monitoring of your redirect speed, (f) daily object trending, (g) Historical URL performance data.

3. I have basic needs right now, however in the future they might be more complex. How flexible is your technology?

ObservePoint was designed to be both easy to use for marketing, sales and media managers, as well having all the advanced features an IT professional demands. Using the service is as simple as cutting and pasting in a url, adding your email and/or phone for alerts, and hitting "add url". Open the advanced menu however and you can customize every feature and setting to suit your needs. Account levels are flexible too, you can go up and down as needed, adding and removing url's is a snap, and managing your account is simple. ObservePoint is currently the solution for business owners who want a simple basic overview, to engineers and development professionals with complex needs.

4. What are your reporting capabilities?

When you log on to your Observepoint account you immediately get a summary of key URLs performance and any critical issues. You are also able to access the following reports; (a) URL uptime, (b) tracking pixel performance and trends, (c) URL loading speed performance and trends, (d) URL performance in relation to location, (e) website object performance and trends, (f) average load time, (g) # of URLs monitored, (h) # of site components monitored, (i) time and date of monitoring, (j) object lists as well as object historical reporting upon request.

5. What are the default settings?

The default settings for a new url are set to alert you by email if the status becomes critical and alert your again when things return to normal. By default, critical means the url is unavailable from all monitoring stations or the load time from all monitoring stations is greater than 10 seconds. Each monitoring station will retry 3 times, waiting 10 seconds between each attempt, before declaring the url "critical". The same applies for pixel tracking. Any of these settings, and many more, can easily be changed by clicking on the advanced settings for your url.

6. My default settings appear too sensitive how do I adjust them?

To adjust the default settings enter the Add/Edit tab and click on edit URL. Click on desired URL scanning to the lower right corner of the page where it says Open the Advanced setting to track Pixel Code, click on advanced. Adjust settings as needed.

7. What makes Observepoint different from other server monitoring products?

For many companies, server monitoring is a secondary service. Observepoint was founded for the sole purpose of providing the best webservice monitoring solution.

8. My reports are showing errors-what are causing the problems?

There are many variables and data sources within our reports. If you have identified a bug please click on our bugexterminator link to report the problem. Once we review and confirm the bug, you will receive a $25 check as a thank you. In addition, please feel free to contact your account manager or client care to report the issue.

9. Will Observepoint work with Macintosh?

Yes, Observepoint is compatible with Macintosh. Our services are tested and fully supported on the Firefox browser.

10. I would like to cancel my service what is the procedure?

You may cancel at any time when logged into your account. Any unused portion of the billing cycle will NOT be refunded. When upgrading or downgrading between ObservePoint plans, the new monthly bill (whether more or less than the current monthly bill) will be charged at the beginning of your next billing cycle, regardless of when the upgrade or downgrade occurred.

11. I want to monitor more URLs, how do I increase my service plan?

We offer a variety of straight forward service plan options focusing on the quantity of URLs necessary to support your business without trying to upsell unwanted services. You can increase your plan size at anytime, in your account menu, or please see the about us link at the bottom of your homepage or contact your account manager.

12. What is tracking pixel monitoring and how do I use it?

Our monitoring solution was built from the ground up to provide the most accurate information of Tracking Pixel Code placement. Services include detection of possible disruption of Website/URL status and performance and detects if the Tracking Pixel code is present on monitored pages. Monitored from multiple locations from Los Angeles to London, we'll track if the Tracking Pixel Code is live 24/7 and notify you in real time via email or phone of any change in status.

13. How often and by what criteria will I receive alerts?

You will receive immediate alerts according to the settings you select. As soon as a URL reaches the setting criteria an alert email is compiled and sent directly to your inbox, or to any cell phone or mobile device. If needed please configure your email system or spam filter to allow email addresses ending in '@observepoint.com' to arrive in your inbox so you don't miss out on these important messages.

14. What is Observepoint refund policy?

Observepoint provides the highest quality product in the industry. We do not offer refunds, if you are having problems with your service or a billing issue please login and contact your Account Manager.

15. How do I contact you?

To contact us please login and click on the Account & Billing Support link under Account.